I enjoy any opportunity any opportunity to bring my academic training in business and project management, and professional experience in operations and project management to deliver outstanding client experience.
Currently at Esquire Solutions, I have moved from Depository Coordinator to Regional then to Lead Depository Coordinator. From my start at Esquire I have been heavily involved in conversion of the document depository from physical medium to entirely electronic cloud storage. Working on a distributed team and with stakeholders to integrate new technology and develop the most effective solutions. We are now able to provided access to documents 24/7 instead of just during business hours, provided simple access to all case files in one location, and decreased response time to just a couple hours.
And clients have responded ecstatically with a nearly 100% adoption rate. In getting signed up for the eDepository almost 60% of our clients said that we were extremely responsive (highest possible) to their requests. Additionally over 85% said that they would recommend our eDepository over a competitors.
Part of my individual contribution to the team was reducing depository processing time by 50% in one year through implementation of new technology and streamlined procedures. These changes have allowed me to go from managing one location to three.
My previous work experience at MassHousing Finance Agency I was part of two major technology projects. First, the upgrade of MHFA’s workstations to Windows 7 and then relocation of an office of over 300. In executing this project I gained valuable knowledge of large-scale computer networks, while progressing ahead of schedule.
My previous intern experience at New England Center for Arts and Technology, a new non-profit organization providing education programs to disadvantaged adults and after school programs to at-risk youths, where I was tasked with analyzing and implementing a CRM solution. Additionally I evaluated computer hardware that best meet the needs of the organization, participated in board meetings by presenting updates on an internal system for tracking students through the application process to record various program admittance rates.
I also have experience in industrial design. This training in group brainstorming, idea formation, development, and iteration has honed my skills in developing the best solution, implementing it and mitigating downsides. Additionally, I learned how to present ideas simply and develop crisp visuals to complement the content.